Manage your product serial numbers
Properly managing product serial numbers is essential for any hearing care center. From warranty tracking to maintenance traceability, having a system that organizes this information clearly and efficiently can make a significant difference in patient care. In this article, we explain how Audyum helps you stay in control, easily assign devices to each patient, and store a complete history of reports.
What are serial numbers and why are they important?
Product serial numbers are unique identifiers assigned by manufacturers to each device. In audiology, this applies to hearing aids, earmolds, implant processors, accessories, and more.
Accurately recording this data allows you to:
- Easily identify each patient’s device.
- Speed up warranty or maintenance processes.
- Avoid delivery errors or device mix-ups.
- Maintain full technical traceability.
Technical and commercial report history
With Audyum, each serial number is automatically linked to a complete history of reports. This makes it possible to keep detailed and up-to-date control over each device’s lifecycle.
Reports are automatically generated for key actions such as:
- Creating the serial number.
- Assigning or unassigning it to a patient.
- Registering a related repair.
- Completing a sale.
Additionally, professionals can create manual reports as needed to record technical notes, specific checkups, or other incidents not automatically tracked.
This allows your team to review a device’s full history in seconds, making traceability, technical support, and clinical follow-up more efficient.
Assigning patients to each product
A key feature of Audyum CRM is the ability to link each product to a patient directly from their clinical profile. When a serial number is registered and assigned to a patient, the system automatically creates a connection between them that facilitates traceability and follow-up.
Best of all, once that link is established, all reports tied to that serial number (automatic or manual) are visible:
- In the general report list, accessible to the entire team.
- And individually within the patient’s profile, for quick, contextual access.
This allows you to view both the technical and commercial history of a device from a general or patient-specific perspective—boosting organization, service quality, and clinical decision-making.
After-sales control and device tracking
Keeping a clear record of product serial numbers not only improves internal organization but also enables a much more efficient after-sales service. With Audyum, you can:
- Review the full history of use, repairs, and sales for each device.
- Check which devices are still under warranty and which need maintenance or renewal.
- Quickly detect recurring issues related to specific models.
- Provide fast support to patients without digging through physical files or emails.
This centralized information improves patient care and saves your team valuable time.
Use Kit Digital to digitize your center
Did you know you can fund this digital transformation with Kit Digital support? Audyum is an authorized digitalization agent, which means you can access all these features at no initial cost to your clinic—if you meet the program’s criteria.
Note: Kit Digital is a Government of Spain initiative and is only available to businesses and freelancers operating within Spanish territory.
Request your free demo
Want to see how it works in action?
Request your free demo of Audyum and discover how to gain full control over your product serial numbers, optimize your workflow, and deliver better care to your patients.