Frequently Asked Questions
We answer the most common questions about Audyum. If you can't find what you're looking for, contact our team.
What about the data? Is it safe in the cloud?
As a consultancy independent of any center or brand, the data uploaded to Audyum is 100% yours. It’s encrypted and inaccessible from outside sources, and protected against disasters by backups so you never lose any data.
What should I do if I have any questions?
The Audyum support team will respond immediately via email at soporte@audyum.com .
Can I try the app?
Of course, at Audyum, we believe the best way to find out if the app is right for you is to try it out, which is why we offer a free trial period after the initial demo.
Does it include training?
Indeed, once you decide to use Audyum, we can schedule detailed training on the application in general or on specific points in particular where you have more questions.
What about my previous data?
If you have data in electronic format (CSV, EXCEL, XML) we can perform an initial import of your data once you decide to work with Audyum.
What about my brand image?
At Audyum, we’re able to fully customize the document templates generated by the system to suit your needs and brand image.
Can I change plans at any time?
Yes. You can switch from monthly to annual or vice versa, or add Noah whenever you need.
Is there a permanence or contract?
No. You can cancel or modify your plan whenever you want.
What happens to my data if I decide to stop using Audyum?
We help you export them in a secure format so you can keep them.
How do I access the Digital Kit?
Our team will help you apply for the voucher and use it with us without any complications.
What about my previous data?
If you have data in electronic format (CSV, EXCEL, XML) we can perform an initial import of your data once you decide to work with Audyum.
Does it include help to import my current data?
Yes. We can import records from Excel, CSV, or XML at no additional cost.