Last updated: January 1, 2025

1. Data controller

The data controller for your personal data is LCApps S.L., with Tax ID B-XXXXXXXX and registered address at Calle Ejemplo, 1, 28001 Madrid, Spain. You can contact us at privacy@audyum.com.

2. Data we collect

We collect the following types of personal data:

Identification data: first name, surname, professional title or role.
Contact data: email address, phone number.
Business data: company name, VAT number, hearing center address.
Browsing data: IP address, browser type, pages visited, visit duration (with your prior consent through the cookie banner).
Software usage data: when you are an Audyum customer, we collect data about how you use the platform to improve the service and provide technical support.

3. Purposes and legal basis for processing

The personal data you provide us with is processed for the following purposes:

Handling information requests and demos: we process your data to respond to enquiries submitted through the contact form. Legal basis: consent of the data subject (Art. 6.1.a GDPR).
Contract management: if you are an Audyum customer, we process your data to manage the contract, billing and service provision. Legal basis: performance of a contract (Art. 6.1.b GDPR).
Sending commercial communications: with your prior consent, we may send you information about updates, features and Audyum offers. Legal basis: consent (Art. 6.1.a GDPR).
Compliance with legal obligations: in some cases, processing is necessary to comply with applicable legal obligations. Legal basis: legal obligation (Art. 6.1.c GDPR).
Browsing analysis: with your consent, we analyze Website usage to improve the user experience. Legal basis: consent (Art. 6.1.a GDPR).

4. Recipients and international transfers

Your personal data will not be shared with third parties except in the following cases:

Technology service providers acting as data processors (hosting, technical support, analytics tools), with whom we have signed the corresponding data processing agreements.
Public administrations and regulatory bodies when required by law.

Some of our providers may be located outside the European Economic Area. In such cases, we ensure that adequate safeguards are in place (standard contractual clauses approved by the European Commission or other equivalent measures).

5. Retention period

We will retain your data for as long as necessary for the purpose for which it was collected:

Information requests and demos: up to 2 years from the last communication, unless a contractual relationship is not established.
Customer data: for the duration of the contract and during the applicable limitation period for liabilities (generally 5 years for commercial obligations).
Billing data: 6 years in accordance with current tax legislation.

6. Your rights

You may exercise the following rights over your personal data at any time:

Access: obtain confirmation of whether we process your data and receive a copy of it.
Rectification: request the correction of inaccurate or incomplete data.
Erasure: request the deletion of your data when it is no longer necessary for the purpose for which it was collected.
Restriction: request the restriction of processing in certain circumstances.
Portability: receive your data in a structured, machine-readable format.
Objection: object to the processing of your data in certain circumstances.
Withdrawal of consent: withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise your rights, you can send us an email to privacy@audyum.com along with a copy of your identity document. You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Security

We have adopted the necessary technical and organizational measures to guarantee the security of your personal data and prevent its alteration, loss, unauthorized processing or access. Among other measures, we use encrypted connections (HTTPS/TLS), perform daily backups and apply strict access controls.

8. Changes to this privacy policy

We may update this Privacy Policy periodically. The current version will always be the one published on the Website. We recommend reviewing it periodically. If we make substantial changes, we will notify you through appropriate means.